Privacy Policy

Our privacy policy

We respect your right to privacy and commit to protecting your personal information. This policy explains how we collect, use, store and disclose personal information through our website, membership, events, research, surveys, communications and other activities, in accordance with the Australian Privacy Principles.

What personal information we collect

We may request the following types of personal information from you:

  • name
  • address
  • phone number
  • fax number
  • information about the goods or services you have ordered
  • information from enquiries you have made
  • communications between us
  • credit card information
  • detailed information about your professional practice as required for our services

We may also collect and store sensitive information when voluntarily shared through surveys, research or other activities. We seek consent where required.

How we collect your personal information

We collect information when you interact with us online, in person or through correspondence, access our website or social media, register for events, complete surveys or use our services. We may also obtain information from professional organisations, event partners or publicly available sources where appropriate.

Some information may indirectly identify individuals, even where names are not requested.

Website analytics and cookies

We use Google Analytics Advertising Features to understand how visitors interact with our website, identify trends and improve our services.

Google Analytics uses cookies, including Google Analytics and DoubleClick cookies, to collect information about website usage and visitor activity. This information is generally analysed in aggregate to help us understand website traffic and engagement.

Google may also process information in accordance with its own privacy policies.

You can opt out of Google Analytics tracking using Google’s Analytics Opt-out Browser Add-on. You can also manage cookies through your browser settings.

Use and disclosure of personal information

We use your information to administer memberships, provide services, deliver events and professional development, respond to enquiries, communicate relevant opportunities, conduct research, inform policy and advocacy, and improve our activities.

We may share information with trusted service providers and partners who assist us in delivering these activities, or where required or authorised by law.

Research and survey findings will be reported in aggregated or appropriately de-identified form, with particular care taken to minimise identification risks in small professional groups.

We do not share your personal information with third parties.

Storage and security

VADANZ takes reasonable steps to protect personal information against misuse, loss, unauthorised access, modification and disclosure. Access is restricted to authorised personnel and service providers who require it for legitimate organisational purposes.

We use third-party platforms to manage memberships, communications, events and surveys. These providers may store or process information outside Australia.

Our online forms and surveys are hosted by 123FormBuilder, which uses Amazon Web Services (AWS) data centres in the United States and European Union. The platform uses SSL-secured connections, regular security scanning and ongoing monitoring to protect information.

We retain personal information only as long as reasonably necessary for organisational purposes or legal obligations, after which it is securely deleted.

Access to your personal information

You may request access to, correction or deletion of your personal information by contacting us at admin@vadanz.org.au. Requests will be considered in accordance with applicable privacy laws and recordkeeping obligations.

You may unsubscribe from non-essential communications at any time.

Where information cannot be linked to an individual, such as certain survey responses, access, correction or withdrawal after submission may not be possible.

Privacy complaints

If you have concerns about how we have handled your personal information, please contact admin@vadanz.org.au.

We will review your complaint, investigate where appropriate and respond within a reasonable timeframe.

If your complaint remains unresolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, or another applicable privacy regulator.

Policy Changes

We may update this policy to reflect changes to our activities, information-handling practices or legal obligations. The current version will be published on our website.

Last updated: October 2026